What are the consequences of interrupting the dentist with phone calls quizlet?
What are the consequences of interrupting the dentist with phone calls? It reduces productivity and causes treatment delays, It is inconsiderate to the seated patient, and It makes it difficult for the dental team to maintain infection control protocols.
What is conflict quizlet dental?
Conflict is defined as: Teamwork. The key to a successful work environment in the dental office: Good communication, voice problems and list possible solutions.
What is nonverbal communication quizlet Chapter 61?
nonverbal communication. perceived at an almost subconscious level through all the senses and is conveyed by body language.
What is a valuable communication tool for a dental practice?
Your phone is the most valuable communication tool in your dental practice.
Why are closed ended questions used quizlet dental?
__________ are the most important items in a dental office used for public relations. Closed-ended questions are those that: … Which dental professional is key in the marketing of the practice because they have first contact with the patient.
What are subjective fears quizlet?
Subjective fears are: are based on feelings, attitudes, and concerns that have developed at the suggestion of peers, siblings, parents, or other individuals.
What is the purpose of a practice newsletter ? It is a valuable communication tool for patients of the practice.
What is the purpose of a call list in the dental office?
The purpose of this list is to be a quick reference when you want to find a patient that you can call to “QUICKLY FILL” an appointment.
When arguing with a coworker is it best to point out mistakes?
C. D. Please select the best answer from the choices provided. While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.
What is nonverbal communication dental quizlet?
Nonverbal communication. Type of communication in which body language is used as a form of expression. Salutation.
What type of communication describes our body language group of answer choices?
What Are Types of Nonverbal Communication? Nonverbal communication types include facial expressions, gestures, paralinguistics such as loudness or tone of voice, body language, proxemics or personal space, eye gaze, haptics (touch), appearance, and artifacts.
Which members of the dental office team should be involved in marketing of the practice?
21 Cards in this Set
|What psychologist believed that human beings are intrinsically good and friendly||Carl Rogers|
|Which members of the dental office team should be involved in marketing of the practice||All dental team members|
|What percentage of the offices gross revenue should be invested in marketing||3% to 6%|
What are subjective fears?
Subjective Fears. Acquired fears, based on feelings, attitudes, and concerns that have developed at suggestive peersm siblings or parents. Objective Fears. Learned fears, those related to patients experiences and his or her own memories of those experiences.
What are the general categories of communication?
Five Types of Communication
- Verbal Communication. Verbal communication occurs when we engage in speaking with others. …
- Non-Verbal Communication. What we do while we speak often says more than the actual words. …
- Written Communication. …
- Listening. …
- Visual Communication.
How would a patient acquired Objective fears?
How are objective fears attained ? … Also know as acquired fear, are based on feelings, attitudes, and concerns that have been developed at the suggestion of peers. Listen,Maintain eye contact, Nod your head when the patient is talking.